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FAQ
questions
1.Do you have a 'bricks and mortar' store?
2.What is your minimum order?
3.How do you measure your ribbons, in metres or in yards?
3A.What is your return policy?
4.Are your prices in Canadian or US dollars?
5.Do you have a catalogue?
6.Do you sell cuttings?
7.Are special orders available?
8.How did you get started in the ribbon business?
9.What is the best way to wrap a box with ribbon?
10.Do you sell wholesale?
11.Do you sell retail?
12.Do you manufacture custom ribbons?
13.Where are your ribbons made?
14.Do you ship around the world?
15.What is your minimum order?
16.Do you sell all types of ribbon?
17.What is the difference between silk satin and satin ribbon?



Answers
1.Do you have a store?

Unfortunately, at this time there is no retail location for Masterstroke Canada. You may purchase our ribbon through our on-line shop or through a local retailer. Check out our retailer page for a retailer in your area.

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2.What is your minimum order?

At the retail level, there is no minimum order. Order as little or as much as you need.

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3.How do you measure your ribbons, in metres or in yards?

We measure all of our ribbons using the metric system. 1 metre = 1.0936 yards

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3A.What is your return policy?

Unfortunately there are no returns on cut ribbon, so any ribbon you may purchase from our site that is sold by the metre cannot be returned. Returns are accepted on un-opened merchandise only, so any full roll that has not been cut or other items which has not been opened can be return. Returns must be authorized by Masterstroke Canada first and are subject to a 30% restocking fee. Shipping charges are not refundable.

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4.Are your prices in Canadian or US dollars?

All of our prices are in Canadian dollars. FOB Toronto. Shipping and handling charges are not included.

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5.Do you have a catalogue?

Because we offer so many different ribbons from all over the world, we do not have a complete catalogue available. If you are looking for something specific, contact us and we will try to help you. Also, check our on-line shop as we carry many different types of ribbons, with new ones being added every month.

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6.Do you sell cuttings?

We offer 2” long cuttings of in stock ribbons in reasonable quantities at no charge. Please call for further information.

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7.Are special orders available?

Yes, special orders are available, please call for further information. Special orders can take up to 4 weeks depending on which mill the ribbon is coming from.

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8.How did you get started in the ribbon business?

A lot of people ask this question. When my wife and I got engaged, we could not find appropriate ribbon for our wedding. As a result, I began Masterstroke Canada in order to import ribbon.

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9.What is the best way to wrap a box with ribbon?

You’ll find diagrams and instructions for the best way to wrap a box on our how-to page.

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10.Do you sell wholesale?

Yes. Our minimum wholesale order is $200.00 Cdn upon receipt of a completed resale tax form.

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11.Do you sell retail?

Yes. We sell ribbons through our on-line shop or through mail order.

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12.Do you manufacture custom ribbons?

Yes. Depending on the ribbon our minimum order ranges from 2,000 to 5,000 metres. Please contact us for details.

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13.Where are your ribbons made?

Our ribbons are made in mills around the world. We import ribbon from England, France, Germany, Switzerland, Italy, Spain, The Czech Republic and Japan. Many of the European mills are over 200 years old.

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14.Do you ship around the world?

We are capable of shipping our ribbon throughout the world.

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15.What is your minimum order?

Apart from minimum orders for wholesale and custom ribbons, we currently do not have a set minimum order. Please contact us for more details.

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16.Do you sell all types of ribbon?

We sell all types of high quality ribbons (satins, velvets, taffetas etc). Our ribbons are dressmaker quality. Most all of our ribbons are washable and suitable for clothing decoration.

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17.What is the difference between silk satin and satin ribbon?

Basically, silk is the material the ribbon is woven from and satin is the type of weave that it is woven in. Check out our About Ribbon page for a complete glossary of ribbon terms.

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